Bergey's Truck Centers

Kimberly Dutch 4 months ago

I called at approximately 4 o’clock on a Friday panicked as I was white knuckle driving from Missouri to Pennsylvania on the Pennsylvania Turnpike about to have a blowout with a tire. The vehicle was shaking uncontrollably. I Called to see if someone could meet me at my destination to figure out which tire was causing the trouble and replace it. They assured me that someone could meet me there, but to wait to call until I arrived since I could breakdown prior to reaching my destination. When I reached my destination after five, they refused to come out and I spent hours crying on the phone. After being gaslit and treated like a crazy person, someone agreed to send out another company as a favor to me. Well, whatever company they sent out did not arrive until 1 AM and the service technician Acted strangely and made me very uncomfortable. He went around in the dark without a flashlight and kicked the tires and said that there was nothing wrong with the tires that the tires were like new and that they wouldn’t charge me much for the visit. Long story short, I got a blowout an hour from Philadelphia on my way home to Missouri and the man who came out to kick my tires and tell me I was

Anna Maria Vona Edited 7 months ago

Bergey’s has had our Isuzu truck for over a month now. Initially the communications were great as the tech outlined exactly what needed maintenance and/or replacement, but since the initial intake communications, they have gone rogue. I have called several times and no one answered the phone. I have left messages and no one returns them. I even emailed them to which I have not received a reply. This is to the point of ridiculousness now and are holding both my truck and business hostage. UPDATE: Kevin from Bergey’s reached out to me and apologized for the lack of communication, as between the storms and techs on vacation, they were shorthanded. Kevin was friendly, courteous and professional and explained everything that was performed on my truck and everything they had left to do. The truck had some issues that were not apparent during the initial intake and estimate, so Kevin made things right by discounting some parts and not charging labor fees for all the extra issues. In short, he made things right.

Xurshed Usmonov 8 months ago

For two weeks the car was fine, they didn't even call to say it was ready. But as soon as I drove out of the dealership, I immediately had ABS problems again. Thanks a lot.

Geeta Sen 2 years ago

Who is running this company?!? Back in November, I was on my way to work when a Bergey's truck swerves into my lane and hits me on the highway. I don't have a yield sign for my lane as I am entering the highway, both lanes are supposed to go straight. They crossed the solid, white line and took my entire driver side mirror off, and my bumper was hanging off. Luckily, I have a dash cam as proof of the incident (please ignore the date on the video. It was not set up properly). If the truck was centimeters closer, it would have sent my little car flying and towards the barriers. The truck drove off, and I was left stranded on the highway and had to call the cops. The cops stated there is no visible license plate, and it could take months to figure out who the truck driver was, since it was rented out. I didn't have my car for 3 months, so it was harder to get to work and to college. It's been about 6 months and still no response on who the driver was. I am a college student, and I had to pay for my damages for something that wasn't my fault !! It makes me think who is running this company allowing to rent out trucks to RECKLESS drivers. Extremely dangerous !!

sh “BOND” 5 years ago

I brought the truck to Diller. The truck was under repair for exactly 1 month 😱! The problem was that oil was leaking from the transmission (they still found a leak in the engine). They replaced the hoses in the transmission and the upper gasket on the motor. The truck was driven for repairs after 3 weeks of waiting in line !!! For a very long time. They discharged the battery so much that I had to buy new ones! They must understand that every non-working day is a loss of money for the owner! They probably have a lot of clients, because they work unprofessionally!